Skip to content
ModernVitae
 Create your CV

Career change CV example

A CV for moving into a different profession: the profile summary explains the step, the roles emphasise what carries over, and the further training sits near the top.

Edit this example Start from blank

Free, with no sign-up: the example opens in the editor as your own draft. You replace the fictional details with your own.

Markus Brandt spent twelve years in retail, most recently as a store manager, and after a training course is moving into customer support at a software company. The person, companies and figures are fictional.

Career change CV example in the Lead template, first page

Why this CV is built the way it is

  • The profile summary explains the change

    If you come from another profession, you have to say why and with what. Otherwise the reader sees twelve years of retail and puts the application aside.

  • The roles emphasise what carries over

    Leadership, complaints, training, rolling out a system: the new job needs these too. The store’s turnover is deliberately left out.

  • Further training comes before education

    It is more recent and matters more for the new role than a qualification from 2013. You are free to choose the order of the sections.

  • The job title describes what stays

    “Customer adviser with leadership experience” instead of “store manager”: true, and a fit for the new role.

The example as text

The same CV, section by section. This is how it appears in the editor after “Edit this example”, and every line can be changed.

Markus Brandt

Customer Adviser with Leadership Experience

markus.brandt@beispiel.example, +49 341 0000000, 04109 Leipzig

Profile

After twelve years in retail, five of them as a store manager, I am moving into customer support for software. What I bring: advising customers every day, handling complaints and leading a team of nine. I built the technical foundation in a one-year training course.

Work experience

Store Manager04/2020 – present

Beispiel Elektromarkt GmbH, Leipzig

  • Lead a team of nine: rotas, onboarding and annual reviews
  • Advise customers on devices and contracts; cut the store’s complaint rate from 4.1% to 2.6%
  • Regional point of contact for head office during the rollout of the new point-of-sale and inventory system
  • Trained 30 colleagues from five stores on the new system

Deputy Store Manager09/2016 – 03/2020

Beispiel Elektromarkt GmbH, Halle (Saale)

  • Deputised for the store manager; responsible for the computing and phones department
  • Handled complaints escalated through head office

Sales Assistant08/2013 – 08/2016

Beispiel Elektromarkt GmbH, Halle (Saale)

  • Advice and sales in the computing and phones department

Further training

IT customer support specialist (part-time)02/2025 – 01/2026

Beispiel-Bildungswerk Leipzig

  • Ticketing systems, basics of networks and databases, handling conversations by phone and chat. Final project: a knowledge base for recurring questions.

ITIL 4 Foundation11/2025

Skills

Customer advice and complaint handling (Expert) · Team leadership and onboarding (Very good) · Ticketing systems (Zendesk, Jira Service Management) (Good) · Delivering training (Very good) · SQL (basics) (Good) · MS Office (Very good)

Education

Vocational training in retail (Kaufmann im Einzelhandel)08/2010 – 07/2013

Beispiel Elektromarkt GmbH, Halle (Saale)

  • Final examination before the Chamber of Industry and Commerce (IHK)

Languages

German (Native) · English (B1)

What this structure is good for

  • Moving into a different profession or industry
  • Returning to work after retraining or further training
  • When your previous jobs do not sound like the one you want

The example uses the Lead template. A template changes only the look, never the content: you can switch it in the editor at any time.

More CV examples

Turn the example into your own CV

Free, with no sign-up, and with the finished document in front of you.

Edit this example